Refund policy

Flower order cancellation policy

Once we receive your order, we start preparing for it right away, sourcing flowers just for you! For this reason, we require 72 hours notice in advance of the pick-up/delivery date to cancel your flower order. Flower cancellations are eligible for store-credit only. Flower orders cancelled within 48 hours of being placed (but not within the 72 hour pick-up/delivery date) are eligible for a full refund.

Updating your order

If you’d like to cancel or edit the delivery address on your order, please email us at contact@lunaflowerstore.com as soon as possible and we’ll do our best to accommodate requests. Our customer care team is available M-Sun 9 am-5 pm, and requests outside of these business hours are not guaranteed.